PRIVACY POLICY

ICON Power (www.iconpwr.com) and Solar by James (www.solarbyjames.com) respects your privacy and are committed to protecting it through compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from and about you when you visit the ICON Power and Solar by James websites, and our practices for collecting, using, maintaining, protecting and disclosing that information.

Please read this Privacy Policy carefully to understand how we will treat your information. If you do not agree with our policies and practices, please do not use our Services. This Privacy Policy may change from on occasion, and the date the policy was last revised is identified at the bottom of the page. Your continual use of the services after updates to the Privacy Policy means you accept those changes, so please check back periodically.

INFORMATION WE COLLECT
HOW WE USE YOUR INFORMATION
DISCLOSURE OF YOUR INFORMATION
YOUR CHOICES
THIRD PARTY CONTENT, LINKS AND PLUG-INS
CHILDREN’S PRIVACY
DATA SECURITY
CONTACT INFORMATION

1. INFORMATION WE COLLECT

There are several ways that we may collect information about you, including through (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties. This includes data that identifies you personally whether directly (i.e., your name) or indirectly (i.e., information about your online use).

A. Information You Provide To Us

We may collect information directly from you when you provide it to us on the services. This may include when you use our services, request information from us, sign up for emails, enter into sweepstakes or other promotions, fill out a survey, request customer support, or otherwise communicate with or contact us. The information we collect may include your name, postal address, email address, telephone number, referrals, and information about your solar activities, such as home ownership, home statistics, home energy usage or utility provider, or demographic information.

You also may provide us with certain information in connection with specific transactions on the services:

Information You Provide When You Make a Purchase. If you make a purchase from us, we collect the necessary payment details to process your payment, depending on the form of payment you choose.
Information You Provide Through Third-Party Websites or Services. If you connect or link to us through a third-party website or service, such as a social media account, we may automatically receive certain information about you based on your registration and privacy settings on those third-party websites or services. This may include, but may not be limited to, your name, user name, demographic information, updated address or contact information, location, interests, and publicly-observed data, such as online activity.

B. Information Automatically Collected

Whenever you visit or interact with the services, we may use a variety of technologies such as cookies, clear GIFs, pixel tags, log files, and other technologies or third-party services (such as Clickfunnel) to automatically or passively collect certain information about users of the services and interactions with our emails and online advertisements.

We may also automatically collect the following information about you:

Computer or Device Information: We may automatically collect your Internet Protocol (“IP”) address or other unique identifier or information from the computer, mobile device, tablet or other device you use to access the services, including but not limited to your browser type, device type, system type, and the domain name from which you accessed the services.
Usage Information: We may collect information about your use of the services, including the date and time you visit the services, the content, areas, or pages of the services that you visit, the amount of time you spend viewing or using the services, the page or app you visit after leaving the services, the website or app from which you navigated to the services, the number of times you return to the services, as well as other click-stream or usage data, and whether you open, forward or click-through an email to the services. For legal compliance purposes, we may also capture or record your interactions with www.solarbyjames.com to confirm that your information was submitted to us through www.solarbyjames.com.
Via Our Third Party Service Providers. We may use third party service providers to support our Site or Apps. Some of these service providers may use technology such as cookies, log files, Flash cookies, web beacons, pixel tags, , or HTML5 cookies to receive, collect, and store information.
Use of Third-Party Analytics and Technologies: We may use third parties’ analytic and tracking tools, such as Squarespace or Aweber for Display Marketing, to better understand who is using the services, how people are using the services, and how to improve the effectiveness of the services and their content, and to help us or those third parties serve more targeted advertising to you across the internet. These tools may use cookies, log files, Flash cookies, web beacons, pixel tags, or other technologies to collect and store information about you. They may also combine information they collect from your interaction with the services with information they collect from other sources. We do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.

C. Information Collected from Other Sources

We may acquire information from other sources as follows:

From Our Partners and Service Providers: We may use third-party service providers to support our services and perform other business processes on our behalf, including, without limitation, to perform credit checks and process credit card payments, and we may obtain information from these third parties.
From Other Third Parties: We may obtain information about you from other third-party sources, including commercially available sources, such as data aggregators and public databases. This information may include your name, utility usage information, interests, demographic information, and publicly-observed data, such as online activity.

We may use this information to help us maintain the accuracy of the information we collect, personalize your experience with the services, target our communications so that we can inform you of products, services or other offers that may be of interest to you, to measure ad quality and responses, and for internal business analysis or other business purposes.

D. Combination of Information

We may combine the information that we receive from and about you, including information you provide to us and information we automatically collect through the services, as well as information collected from other online or offline sources, including from third-party sources and from your installed solar system.

2. HOW WE USE YOUR INFORMATION

A. Information Use By or For ICON Power/Solar by James

We may use the information we collect from and about you for any of the following purposes:

To present our services and their contents to you.
To analyze, improve, operate, and maintain the services, our programs, services, and other systems, and to develop new products and services.
To provide you with information, products, or services that you request from us, and to contact and communicate with you when necessary.
To assess the suitability of your home for a solar system.
To allow you to take certain actions related to your account, including, but not limited to, tracking the progress of your solar system installation, making and managing payments, viewing billing history, calculating your post-solar savings, reviewing and monitoring your solar production, managing your account and contact information, and viewing and downloading your solar system agreement.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our services or any products or services we offer or provide though them.
To provide you with customized content, targeted offers, and advertising on the services, or across other websites, mobile applications, social media or online services, or via direct mail, email, and/or telemarketing regarding offers, contests, events, news, programs, and other retail opportunities from us and/or selected third parties that we believe may be of interest to you.
To determine the effectiveness of our marketing programs.
To use your data in an aggregated non-specific format for analytical and demographic purposes.
In any other way we may describe when you provide the information to us.

Additionally, if you use the services to connect with third-party services that you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.

B. How We Use Your Information for Interest-Based Advertising

We may use third parties to measure and target advertisements for us about our products and services that are tailored to your online interests. We allow these third-party companies to use cookies, web beacons, pixel tags and similar technologies to collect certain data and other information about your online activity. This information is used to display advertisements for ICON Power/Solar by James on the services or across other websites, mobile applications, social media or online services that you use.

We also may display interest-based ads through Facebook, Instagram, or other social media platforms or websites. This is done through the Facebook Custom Audiences, or other similar business tools. These tools allow us to personalize our ads based on your shopping experience with us, without having to share your personal information with these social media platforms. We do this only by sharing hashed information (which converts your email or phone number to a unique string of numbers and letters) that the social media platform then matches data against its own data for the limited purpose of serving advertisements (either directly to you or to other lookalike audiences). The matched and unmatched hashes are then deleted, and are not used for any other purpose.

3. DISCLOSURE OF YOUR INFORMATION

We may disclose information that we collect from and about you as described below.

A. Sharing of Information by You

The services offer many ways to find, enjoy, and share content. Your activity in connection with the services may include filling out surveys, reviewing and rating products or services, inquiring about or purchasing products or services, participation in online communities, “liking” or “sharing” our content to your social media accounts or pages or otherwise interacting with the services. Any information you may disclose through the services, in blogs, on message boards, in chat rooms, or on other public areas through the services or other third-party websites, applications, or services that these services may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.

B. Sharing of Information by Us

We may share your personal information as follows:

Affiliates: We may share your information with our affiliates and subsidiaries for business, operational, promotional and marketing purposes.
Service Providers: We may share your information with third-party contractors, service providers, and other third parties that we use to support our business and who are required to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Sale or Transfer of Business or Assets: We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be among the assets transferred.
Marketing Partners and Other Third Parties: We may share your information with our marketing partners or other third parties not affiliated with us. These third parties may (i) transfer your information to their service providers to fulfill the requests you make via the services, (ii) receive additional information about you from service providers and other third parties, and (iii) use the information collected from and about you (including the information received from us) to contact you via direct mail, email, and/or telemarketing with selected offers they believe may be of interest to you.
Compliance with Laws: We may access and disclose your information to comply with any court order, law, or legal process, including responding to any subpoenas, judicial processes, or government or regulatory requests and investigations.
Enforcing Our Rights: We may disclose your information to enforce or apply our terms of services and other agreements, including for billing and collection purposes, or to protect the security of our services, servers, network systems, and databases.
Safety: We may access and disclose your information if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Aggregate or Anonymous Non-Personal Information: We may share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.
Other: We may share your information as described to you at the point of collection.

4. YOUR CHOICES

A. Cookies and Tracking Options

Certain parts of our services require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the services or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable cookies or to control your tracking preferences.

Our system may not recognize “do not track” requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.

B. Interest-Based Advertising Choices

To understand your choices for receiving more relevant advertising provided on the service or across other websites and online services, please review the information below:
To learn more about such interest-based advertising, and to opt out of such collection and use for interest-based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit http://www.aboutads.info/choices/.
To opt out from the use of information about your online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit http://www.networkadvertising.org/choices/.
To opt out of the use of your mobile device ID for targeted advertising, please see http://www.aboutads.info/appchoices.
If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/.
On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

Even if you opt out, you still may receive advertising from us that is not customized based on your Service or usage information, or advertising from other third parties if they are not a DAA or NAI participating company.

C. Other Third-Party Communications

Any third parties to whom we may disclose your information may have their own privacy policies which describe how they use and disclose your information, and your choices. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.

5. THIRD-PARTY CONTENT, LINKS, AND PLUG-INS

The services may contain links to third parties who partner with us. If you use those links, these third parties may collect information about you. We do not control third-party links or how these third parties collect and use your personal information. If you have any questions about their privacy practices, you should view their privacy policies and/or contact those third parties directly.

The services also may offer you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you. In some cases, we may know that you clicked on a social plugin, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third party operating a plug-in on the Services, then such third party may recognize you on the services. Your use of social network plugins is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.

6. CHILDREN’S PRIVACY

Protecting children’s privacy is important to us. We do not direct the services to, nor do we knowingly collect any personal information from, children under the age of thirteen. If we learn that a child under the age of thirteen has provided personally identifiable information to the services, we will use reasonable efforts to remove such information from our files.

7. DATA SECURITY

We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

8. CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us:

By Mail: ICON Power/Solar by James, 1605 W University Dr Ste 101, Tempe, AZ 85281
Via email to: jamesp@iconpwr.com
Via our phone number: (602)828-7641

Last Updated: January 28, 2019